Help and FAQs
Welcome to PartsVu Help & FAQs. Here you’ll find quick answers to common questions about part fitment, OEM equivalents, shipping, returns, and rewards. Whether you’re maintaining, repairing, or upgrading your engine, our goal is to help you find the right parts faster and order with confidence. If you don’t see what you need, our support team is always ready to help.
FAQs
Fitment & Parts Help
How do I know a part fits my engine at PartsVu?
How do I know a part fits my engine at PartsVu?
Please reference the appropriate engine schematic, owner’s manual, or service manual. If you’re unsure, contact us with your engine make, model, and serial number so we can help confirm fitment.
Can PartsVu help me find an OEM equivalent?
Can PartsVu help me find an OEM equivalent?
Yes. If you share an OEM part number, we can cross-reference it and suggest compatible OEM and vetted aftermarket options.
What info does PartsVu need to confirm fitment?
What info does PartsVu need to confirm fitment?
Engine make, model, year, and serial number. If you include those details in your message, our team can help much faster.
Shipping & Delivery
When will my order ship from PartsVu?
When will my order ship from PartsVu?
In-stock orders placed by 11am ET ship the same business day. If an item is not in stock at our warehouse, we’ll email you the expected lead time within 1 business day. You can also check your order status on the Advanced Order Status page.
Does PartsVu offer free shipping?
Does PartsVu offer free shipping?
Yes – most orders $99+ ship free within the contiguous U.S. Some exclusions apply (such as outboard engines or oversized items). If extra shipping charges are required, our customer service team will notify you, and charges reflect actual shipping cost (not inflated). We also offer $19.99 flat-rate shipping for most orders to Alaska, Hawaii, and U.S. territories, plus international shipping to most countries (rates show at checkout).
Returns and Rewards
What is PartsVu’s return policy?
What is PartsVu’s return policy?
PartsVu offers 45 days for returns on most products. Exceptions may apply. We do not charge restocking fees. See the Shipping & Returns page for full details.
How do I earn and redeem PartsVu Blue rewards?
How do I earn and redeem PartsVu Blue rewards?
Create a free account to start earning. To view and redeem rewards based on your purchase history, sign into your account and check My Rewards in the customer dashboard.